Frequently Asked Questions

What are rapid points?

Each time a Free Users downloads your files, you gain points. You get a RapidPoint for each download, provided that the file is bigger than 5 megabyte and the user has not generated more than 3 RapidPoints in the last hour. Premium users can generate for you up to 255 points per day. Your files have to be stored in the Collector's Zone or the Premium Zone so that we can assign the download to your account. RapidPoints can be exchanged for a Premium Account, or to extend your Premium membership. For this, you can go to the menu option "Redeem RapidPoints" in the Free Zone or Premium Zone.

Can broken downloads be resumed?

At this point, only Premium members can resume interrupted downloads. They can use extensive server routines which also support the downloading of segments. In this way, a file can be downloaded much faster in parallel to several streams, e.g. with the download accelerator. Please be aware that some download accelerator do not handle the download with several streams correctly and produce more traffic, which will be accumulated to your traffic. We recommend the use of RapidShareManager, which you can use at no additional cost.

Can I search the rapidshare server for certain files?

No. RapidShare protects the privacy of their users. Only the person storing a file on RapidShare gets the download link. That person decides who should have access to the link. A file can only be downloaded if the download link details are known.

For how long are the files stored?

In principle, RapidShare hosts data without a time limit. But files that have not been accessed for 90 days are deleted to relieve the system of forgotten and not needed content. This rule does not apply to Premium members.

Why I get error when trying to install your RapidShare Manager software?

The NET 2.0 framework has to be installed before the RSM can be used.

What is rapidshare security lock? Why should I activate it?

By locking your Accounts, you prevent the access by unauthorized third parties to your files, your password and email address, and to your RapidPoints. When the RapidShare-Security Lock is activated, the menu items "Settings" and "Convert RapidPoints" are locked and files can no longer be moved or deleted. All other functions remain available.

Please click here to visit RapidShare official FAQ pages